Spotify was hit by a major global outage on Tuesday, September 29, 2026, disrupting its app, music search, playlists and audio streaming as more than 200,000 problem reports were submitted to Downdetector worldwide.
Spotify is currently down for many usersâŒïžđ pic.twitter.com/WQkvdNqVv7
— RapTV (@Rap) September 29, 2026
The disruption began shortly before 10 a.m. EDT and quickly spread across multiple regions. Some users saw a âSomething went wrongâ message, while others could open Spotify but were unable to search for artists, start songs or access playlists normally.
Spotify outage reports surge past 200,000
Downdetector reports began rising around 9:45 a.m. EDT and peaked at approximately 10:41 a.m. EDT.
According to figures from Downdetector owner Ookla provided to Forbes, more than 200,000 outage reports were recorded worldwide, including more than 100,000 from the United States by around 11:15 a.m. EDT.
Reports came from 173 countries, with about 46% of the total coming from the U.S.
At the peak of the disruption, Downdetector was receiving roughly 3,000 reports per minute, compared with around two reports per minute during normal conditions. About an hour later, the rate remained high at approximately 2,300 reports per minute.
The figures represent user-submitted problem reports, not a confirmed count of unique Spotify customers affected.
App, search and streaming were among the biggest problems
The Spotify app accounted for the largest share of complaints. Around 58% of reports involved the app, while about 21% involved audio streaming. Other users reported server connection and login problems.
Listeners described several different failures, including songs refusing to play, search results not loading, playlists becoming unavailable and the app displaying error messages.
Some users could continue listening to music that was already playing but could not search for new songs. Others reported that Spotify worked on desktop or through a web browser while the mobile app remained affected.
A similar pattern was seen during an earlier Spotify outage in May 2026, when users also reported playback and app-access problems.
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Spotify confirms problems and begins investigation
Spotify acknowledged the disruption through its official Spotify Status account, saying it was aware of issues and was checking them.
SpotifyCares also told affected customers that its teams were working on the problem and suggested trying the web version of Spotify while the issue was being investigated.
The company did not immediately provide a confirmed cause for the outage or say exactly when every affected service would return to normal.
Users across several countries report disruption
The outage was not limited to the United States. Reports were recorded across Europe, Asia and South America, including the UK, India, Brazil, France, Italy, Spain and Japan.
The impact varied by region and device. In some cases, mobile users experienced problems while desktop access continued to work. In others, users could open the app but could not search or stream normally.
Large platform outages can affect different features at different times, which is why switching devices may appear to work even while part of the service remains disrupted.
Is Spotify still down?
The sharpest spike in reports occurred earlier Tuesday, and complaint levels later began to fall, suggesting service was recovering for many users.
Users still experiencing problems should try Spotify’s web player, restart the app and check official status updates. Reinstalling the app repeatedly is unlikely to fix a widespread server-side problem.
Spotify had not publicly confirmed whether the outage was caused by a software issue, infrastructure failure, cloud problem or another technical fault. Claims about the exact cause therefore remain unverified.
The incident follows other major digital-service disruptions this year, including a Meta outage affecting Facebook, Instagram and WhatsApp, highlighting how quickly failures at widely used online platforms can affect users across multiple countries.
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