Sky customers across the UK reported widespread TV disruption, with many seeing a “no satellite signal” message on Sky Q and Sky+ boxes. Sky has since confirmed the issue is fully resolved — and says some customers will need a quick restart to restore service.
What Sky said
Sky acknowledged a technical issue affecting some Sky Q and Sky+ customers and confirmed the problem has now been fixed. If your TV is still down, Sky’s advice is to restart your devices to bring channels back.
Was it widespread?
Yes. Outage trackers showed a sharp spike in complaints during the disruption, with most reports tied to Sky TV service (and some to streaming). You can see live user reports here: Downdetector Sky status.
Fix: What to do if it’s still not working
- Restart your Sky box: switch your Sky Q / Sky+ box off at the mains, wait 30 seconds, then turn it back on.
- If you have Sky Q Mini boxes: restart the main Sky Q box first, wait for it to fully boot, then restart each Mini box.
- Check Sky’s official status page for any remaining local issues: Sky TV Service Status.
- If you’re still stuck, follow Sky’s step-by-step guide here: Sky TV not working help.
Quick recap
- Status: Restored (Sky says the issue is resolved).
- Most common symptom: “No satellite signal” on Sky Q / Sky+.
- Best fix: Restart your main box (then any Mini boxes).
Quick explainer on what’s happening with the Sky TV outage in the UK, including live status checks and fixes.
Source coverage: The Independent.
