Hoyts Cinemas has recalled Toy Story 5 collector cups sold in Australia and New Zealand after authorities identified a manufacturing defect that could cause the decorative character toppers to break into small pieces and create a choking hazard for children.
The recall affects collector cups featuring Buzz, Jessy, Lily Pad and Woody. In New Zealand, the products were sold at Hoyts Cinemas nationwide from 16 June to 29 June 2026. Australia’s product-safety regulator also listed the Hoyts Toy Story 5 Collector Cup and Topper recall on 13 July 2026.
Customers are being urged to stop using the character topper and lid immediately, even if the product appears undamaged. The reusable cup itself is not considered defective and may continue to be used once the recalled components have been removed.
Why the Toy Story 5 collector cups were recalled
The safety concern relates to a defect in some of the moulded character toppers. According to the official New Zealand recall notice, the figures may break if they are dropped, pulled or twisted.
When a topper breaks, small plastic pieces can separate from the character. These fragments may become a choking hazard if a young child places them in their mouth or swallows them.
Australian authorities warn that choking on detached pieces can result in serious injury or death. The recall therefore applies to the affected designs regardless of whether an individual topper has already shown signs of damage.
This type of recall is intended to remove a foreseeable hazard before an injury occurs. Products marketed around family films may be particularly attractive to young children, meaning a decorative component can be handled like a toy even when it is attached to a drinking cup.
Families reviewing this product may also want to check the details of recent Australian retail recalls involving choking and product-safety risks, especially if children’s items purchased from major stores are still being used at home.
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Which cups and characters are affected?
The recall covers four Toy Story 5 collector cup models supplied with character toppers representing Buzz, Jessy, Lily Pad and Woody. Customers should not assume that only one character is affected, as all four listed designs are included in the New Zealand notice.
The cups were distributed through Hoyts Cinemas in Australia and New Zealand. The confirmed New Zealand sales period ran from 16 to 29 June 2026. Customers who bought one of the promotional cups should remove it from the reach of children and discontinue use of both the topper and lid.
The recall does not identify the main drinking vessel as hazardous. Product Safety New Zealand states that the cups themselves are not defective and do not pose the identified risk, so they can continue to be used after the topper and lid have been removed.
This distinction may be useful for collectors who want to keep the cup. However, the character topper should not be retained for display in a location where a child could reach, pull, twist or drop it.
What customers should do now
Customers should immediately stop using the character topper and lid. New Zealand consumers can safely dispose of those components or return the product to a Hoyts Cinema for a full refund.
Customers in New Zealand may also contact Hoyts Cinemas New Zealand to arrange a return. The official Product Safety New Zealand recall notice provides the latest contact details and refund instructions.
Australian customers should follow the return and remedy instructions published by Hoyts and Product Safety Australia. Because processes can differ between the two countries, buyers should confirm the current requirements with their local cinema before returning the product.
Anyone who has given the cup or character topper to another person should contact them and explain that the topper and lid are affected by the recall.
What to do if a child swallows a broken part
If a child may have swallowed a piece from a broken topper, medical assistance should be sought immediately rather than waiting for symptoms to develop.
In New Zealand, official guidance advises calling 111 or going to the nearest hospital emergency department if a child is having difficulty breathing or is suspected of ingesting a broken part. In Australia, call 000 in a life-threatening emergency.
Parents and caregivers should not test the strength of the topper by twisting, pulling or dropping it. Even an intact figure should be treated as recalled and kept away from children until it has been returned or safely discarded.
The recall shows why consumers should check official notices when promotional merchandise includes detachable or decorative pieces. Acting promptly can prevent a small manufacturing fault from becoming a serious household safety risk.
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