LONDON, October 20, 2026 â A Google Cloud outage in London disrupted multiple digital services on Tuesday, leaving Revolut customers facing problems with card payments, ATM withdrawals, bank transfers and account access. The disruption also coincided with technical problems at other European businesses, raising concerns about the reliance of digital banking on cloud infrastructure.
Google confirmed elevated errors and intermittent network failures in its London-based europe-west2 cloud region. Reuters reported that Revolut’s disruption was linked to the Google Cloud incident, citing a person familiar with the matter.
Revolut assured customers that their money and personal data remained safe, although several banking functions were unavailable or partially operational.
Google Cloud London Outage: Services Affected
According to Google’s official Cloud Service Health report, the incident began at 7:08 a.m. British Summer Time on October 20.
The disruption affected the europe-west2 region, including reported problems involving the europe-west2-b availability zone. Google’s engineering team began investigating network failures and increased service errors.
The regional dashboard identified 27 affected Google Cloud products, including:
- Google Compute Engine and Kubernetes Engine
- Google Cloud Storage and Persistent Disk
- Cloud Run and Google App Engine
- Google Cloud SQL and Firestore
- Cloud Pub/Sub and Dataflow
- BigQuery, Cloud Filestore and Looker
These services support websites, applications, databases and business systems. Their disruption can prevent customers from completing transactions even when an application remains accessible.
The incident was concentrated in Google’s London cloud infrastructure. There was no confirmation that Google Search, Gmail or all Google Cloud regions worldwide were unavailable.
Revolut Card Payments, ATM Withdrawals and Transfers Hit
Revolut’s regional status information showed widespread service problems. Its Singapore status page recorded 27 partially unavailable functions, although the impact differed between countries.
Affected functions included card payments, cash withdrawals, account sign-in, bank transfers, currency exchange, cryptocurrency services, business banking, merchant payments and customer support chat.
The regional status information recorded disruption from 8:47 a.m. London time.
Customers reported declined transactions and difficulties accessing accounts. The problems followed the wider Revolut banking outage affecting payments and logins, which left users seeking information about service availability.
Revolut said customers’ funds and information remained secure. There was no confirmed evidence that the incident involved a cyberattack or data breach.
ING Germany and Other Businesses Report Disruptions
ING Germany separately acknowledged technical difficulties affecting online banking and mobile app logins. However, Reuters did not establish a direct connection between ING’s problems and the Google Cloud outage.
Personal finance application Emma also reported disruption, while Hitchin Town Football Club experienced problems with online ticket sales.
Users additionally reported difficulties involving HSBC, Lloyds Bank, Rightmove and DPD. A common technical cause for all these complaints had not been confirmed.
Google Cloud Outage Timeline and Latest Status
7:08 a.m. BST: Google’s recorded London cloud incident began.
8:47 a.m. BST: Revolut’s regional status information recorded disruption affecting banking functions.
Tuesday morning: Customers reported payment failures, login difficulties and problems accessing digital services.
Latest available update: Google was investigating the disruption. A final technical cause and complete restoration timetable had not been established in the information reviewed.
Steps Revolut Customers Should Take
Customers experiencing failed payments should check their transaction history before trying again. Some transactions may remain pending despite an error message.
For urgent purchases, another bank card or payment method may help. Customers should retain receipts and transaction references if payments remain unresolved.
Revolut users should check their regional service status and contact official support channels for account-specific problems. Unsolicited messages offering outage refunds or account recovery should be treated cautiously.
London Cloud Disruption Exposes Digital Banking Risks
The incident highlights how failures at shared technology providers can affect businesses across multiple industries. Cloud services support payment processing, application hosting and the systems customers use to access financial accounts.
Other major digital disruptions, including a previously reported Spotify service outage, have demonstrated how quickly technical failures can interrupt consumer services.
For banking customers, the consequences can be more immediate, particularly when card payments or cash withdrawals become unavailable.
Google’s investigation is expected to clarify the technical cause and duration of the London disruption. Until recovery is confirmed, customers should rely on official service updates rather than assuming every affected function has returned to normal.
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