AT&T says internet service in the Dallas area is operating normally again after a major Labor Day disruption affected more than 7,000 North Texas families, while customers in Houston and other Texas cities also reported connectivity problems Monday, September 7.
Service has been restored in your area. We understand how disruptive an internet outage can be, and we apologize. If your qualifying outage lasted 20 minutes or longer, the AT&T Guarantee will provide a bill credit: https://t.co/8Q7BBfv6Zp
— AT&T (@ATT) September 8, 2026
For customers asking whether AT&T is still down, location matters. Dallas had a confirmed disruption involving fiber infrastructure that AT&T said was repaired. Houston saw a significant increase in customer reports, but the company said its network there was operating normally.
AT&T restores Dallas service after fiber disruption
AT&T said more than 7,000 North Texas families were affected by the Dallas-area disruption. Customers across several Dallas-Fort Worth ZIP codes reported losing internet for hours.
Problems with fiber cables and equipment can affect internet, television and some phone services that rely on the same connection.
By late Monday afternoon, AT&T said its teams had repaired the problem and Dallas-area internet was operating normally. The company apologized to customers for the disruption.
Some individual customers continued reporting problems later Monday evening, meaning restoration was not necessarily immediate for every household.
Downdetector reports peaked near 6,000
Downdetector recorded two noticeable increases in AT&T problem reports. The first came at about 2:18 a.m., followed by a larger surge beginning around 10:30 a.m.
Reports reached about 2,795 at 2 p.m. and peaked at approximately 5,990 shortly before 3 p.m., compared with a normal baseline of about 59 reports. By shortly before 6 p.m., the number had fallen to around 314.
Downdetector relies on user-submitted reports, so its figures indicate unusual service problems but do not represent an independently verified count of customers without service.
Was AT&T down in Houston?
Houston customers also reported problems involving broadband, Wi-Fi and 5G home internet. Complaints were reported elsewhere in Texas, including Austin, Dallas and Fort Worth.
However, AT&T told KHOU that its Houston-area network was operating normally. There is no confirmed evidence that Houston’s reports were caused by the same fiber problem that disrupted Dallas-area service.
That distinction is important for customers checking outage maps: a surge in user reports does not necessarily mean an entire city or network is experiencing a confirmed outage.
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Google, Gmail and YouTube problems reported
The AT&T reports overlapped with customers reporting difficulty accessing Google Search, Gmail and YouTube.
AT&T Help received public reports about difficulties reaching Google services, adding uncertainty over whether some users were experiencing an internet connection problem or difficulty accessing particular online services.
No verified evidence has established that the Google reports and the confirmed Dallas fiber disruption shared the same cause.
Outage disrupted work and online education
The disruption affected customers who depend on broadband for work and education. A Denton County clinical systems engineer who works with hospital diagnostic imaging equipment described losing his home fiber connection along with backup connectivity.
An online college professor also said the outage prevented her from accessing assignments for grading, leading her to give students additional time.
The disruption highlights how broadband failures can quickly affect work, education and communications. Texas residents recently faced another major infrastructure disruption when Tropical Storm Edouard caused flooding and widespread power outages.
Can AT&T customers get an outage credit?
Some affected customers may qualify for compensation through the official AT&T Guarantee.
AT&T says residential Fiber and Internet Air customers experiencing a qualifying network interruption lasting at least 20 minutes can be eligible for a credit equal to a full day of service.
Restrictions apply, and AT&T determines whether an interruption qualifies. Certain power failures, planned maintenance, customer-side wiring problems and circumstances outside the company’s control may be excluded. Eligible credits generally appear within one to two billing cycles.
What to do if AT&T is still down
Customers who remain offline should check their specific address or account through AT&T’s outage system. If no neighborhood outage is listed, customers can check their equipment and restart their gateway if recommended.
Customers should also monitor their AT&T account, email and text messages for restoration information and possible Guarantee credits.
The Dallas disruption comes amid several recent incidents showing how dependent households have become on communications infrastructure. During recent flooding and power outages that disrupted transportation and communications, residents similarly faced problems when essential infrastructure went offline.
For now, the confirmed Dallas-area disruption has been repaired. Houston’s situation remains different: customers reported significant problems, but AT&T maintained that its network there was operating normally.
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