Microsoft is investigating a Teams outage affecting users across the Asia-Pacific region, with businesses, schools, universities and remote workers reporting problems joining meetings, creating sessions and making calls on Friday, July 24, 2026.
The disruption began during working hours across Australia and parts of Asia. More than 7,000 user reports had been recorded by Downdetector at around 11am.
Microsoft Teams outage at a glance
- Region: Asia-Pacific
- Reports increased: Shortly before 10:30am AEST
- Downdetector reports: More than 7,000 by around 11am
- Status: Service degradation under investigation
- Cause: Not publicly identified
- Restoration time: Not announced
What is affected by the Teams outage?
Microsoft said it was investigating an issue affecting users attempting to join or create Microsoft Teams meetings or calls in Asia-Pacific. Its initial assessment identified problems with:
- Joining existing meetings
- Scheduling and creating meetings
- One-to-one calls
- Group calls
- Meeting transcriptions
- Public switched telephone network calls
The PSTN impact means organisations using Teams Phone may have trouble calling ordinary mobile or landline numbers or receiving external business calls. The disruption therefore extends beyond online video meetings.
Microsoft has not reported the deletion of recordings, stored files or historical transcripts. The confirmed transcription issue concerns using the feature during affected meetings.
Where is Microsoft Teams down?
Microsoft has described the affected area as Asia-Pacific but has not released a country-by-country list. Reports have been particularly visible in Australia, while organisations in Japan have also published service-degradation notices.
It remains unclear whether every Asia-Pacific country is affected or whether the problem is concentrated around specific infrastructure. There is no official confirmation that this is a worldwide outage.
How many users are affected?
Downdetector reports began rising shortly before 10:30am AEST and peaked shortly after 11am. More than 7,000 reports had been submitted by around that time.
The figure does not represent the total number of affected users because Downdetector counts voluntary reports. Microsoft has not disclosed how many accounts, organisations or Microsoft 365 tenants are affected.
Are Teams chat and other Microsoft services down?
The confirmed incident focuses on meetings, calls and transcriptions. Microsoft has not said that Teams chat, file sharing, Outlook, OneDrive, SharePoint, Word or Excel are unavailable because of this particular disruption.
Some users may still be able to send messages or access previously shared files even when calls fail. Outlook calendar invitations may also remain visible, although the attached Teams meeting link may not connect.
Microsoft was separately tracking a Windows desktop issue in which some users could hear an incoming-call ringtone without seeing a notification. Others might miss chat notifications. Microsoft has not said that this separate problem caused the Asia-Pacific outage.
Is this connected to another Microsoft outage?
A separate Microsoft 365 incident affecting services routed through North America was marked as restored earlier on July 24. It involved intermittent problems with Teams, OneDrive, SharePoint, Copilot Chat, Power Automate and other services.
Microsoft has not established a connection between the restored North American incident and the Asia-Pacific Teams disruption.
Previous cloud-service interruptions have included a Microsoft Copilot and Azure outage. A similar workplace impact was seen when ChatGPT went down for thousands of users, highlighting the need for approved backup communication tools.
What can affected users do?
Microsoft has not announced a universal workaround. Users can notify participants through chat or email, reschedule non-urgent meetings, use a standard telephone call or move essential discussions to another platform approved by their organisation.
Switching between the Teams desktop application, browser and mobile app may be worth testing, but it may not work if the failure is within Microsoft’s regional infrastructure.
Deleting and recreating meetings, reinstalling Teams or changing passwords is unlikely to resolve a server-side outage. Businesses should not move confidential conversations to unapproved services.
What should businesses and administrators check?
Microsoft 365 administrators should review the Service Health section of the admin centre for notices specific to their organisation. Teams Phone customers should test inbound and outbound calls and provide an alternative contact number if necessary.
Schools and universities should give students alternative joining instructions rather than asking them to repeatedly retry the same meeting link.
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Was Microsoft Teams hacked?
There is no confirmed evidence that the outage resulted from a cyberattack. Microsoft has not reported a related data breach, account compromise or loss of customer information.
The company has not identified whether the cause was a software change, network fault, capacity problem or another infrastructure issue. Unsupported claims about hacking should not be treated as fact.
When will Microsoft Teams be restored?
Microsoft has not announced an estimated restoration time. Service may return gradually, so access for one user does not confirm that the regional incident has been fully resolved.
Users can check Microsoft’s official service-status page, while administrators should monitor the Microsoft 365 admin centre for mitigation and recovery updates.
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